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Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 12826
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I cannot open Picasa which I have been using very successfully

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I cannot open Picasa which I have been using very successfully for several years. I keep getting the message 'Picasa not responding'. Can you help?
Hi, and thank you for asking your question.

When did you first start having this issue with Picasa?

Would you like me to set up a quick remote session (at no extra charge), which will allow me to connect directly to your screen and assist you with the issue?

Keep me posted.
Customer: replied 3 years ago.

Two days ago. Yes you can have remote access.

All right, let's get started with the remote session now. Please open up the following link:

Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom of your Chrome window.)

OPEN/RUN the file from your downloads, and I'll be connected.

If you face any issues, just reply back to me below.

Thank you.
Your issue has now been resolved via the remote session.

You may just rate my service by clicking on one of the smiley faces below.

Thank you!
Bryan and 3 other Computer Specialists are ready to help you