How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44824
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

I have an iPad that I have been using quite happily couple

This answer was rated:

I have an iPad that I have been using quite happily couple of years. A couple of weeks ago I was suddenly 'unable to access server' my Yahoo emails...I have tried removing yahoo then adding it use...I am still getting my emails to my mac but this isn't as handy. Then, today, my calendar has 'forgotten' a lot of my dates. Again, it is ok on my Mac Book but not the iPad. Can anyone help please?
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
I would like you please to remove the Yahoo account from the iPad again.
Then go to Settings, General, Reset, Reset all Settings.
Once this has been done, hold the power and home button 10 seconds, then release.
Let the iPad restart and connect it again to your wireless network.
When it has, add then add the Yahoo account again and tell me if it now functions correctly please.
Thank you
Customer: replied 3 years ago.

, this is different on my iPad and I was unable to reply to you. I have done as you suggested. My screen saver has gone but my mail still isn't working and my calendar is missing info.

ok, then the firmware appears to be corrupted, so we need to reinstall this Suzanne.
It is going to clear all data (photos ect) and return the device to new. You will then need to install your apps again.
To do the reset, go to Settings, General, Reset, Erase all data and reset settings.
Let this complete and when you have, add the Yahoo account and it should now function correctly.
Let me know the results please
Thank you
Customer: replied 3 years ago.

it is just restoring settings from iCloud. When I was going through the restoration process, i was asked password ***** an email I had never heard of. Why could this be?

It may be a sign of corrupted data Suzanne, or your icloud password.
Or an account that was once added (maybe by someone else).
Once of these reasons would cause that.
Customer: replied 3 years ago.

it is in the process of adding all my apps but my mail still isn't working. I still get the reply 'The connection to the server failed'

Ok, download the App Yahoo Mail
Tell me if it works with this please.
Customer: replied 3 years ago.

trying to sign in via the app i get the reply 'invlalid username/password' although i know they are correct...i have tried 3 times

you can sign into yahoo via your computer on this link?
Customer: replied 3 years ago.

no...doesnt work on computer either!

ok, this is the problem
Can you reset the password ***** this link please
Then try on your computer again to sign in.
Let me know the results please
Customer: replied 3 years ago.

I have changed my password ***** it works on computer. so just gone onto iPad app and it is working on there...Do I just not use the 'mail' app thingy any longer or can it be connected?

You have to use the App Suzanne, the built in Mail client wont work , but it will work perfect in the App and it is actually better and more secure to use it there.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 3 years ago.

Thank you Richard. You have been very helpful but I have just looked at my calender and that hasn't updated with the missing dates

ok, on the iPad go to this address
You then see it?
Customer: replied 3 years ago.

yes I have done that, entered password ***** and it has taken me to yahoo i need to use this instead of the apple calendar? or can I join them?

ok, I want to do a check now to see if we can use the inbuilt one.
Remove the yahoo account from the iPad again.
Then hold the home and power button 10 seconds until you see the Apple Logo, then release.
Once it has restarted, can you now add the Yahoo account Mail and Calendar?
Customer: replied 3 years ago.

Ok I have done that but the calender is the same

ok, you will have to use the calendar I gave you sorry Suzanne, but this is always live and accurate.
Customer: replied 3 years ago.

I am sorry if I am being daft but i don't know how to get to the calendar or how to get info off it? Where do I find it now?

Its ok, you go to the website
IT works the same as it does on your computer.
Let me know if you have any difficulties please
Richard and 3 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

It has all just updated!!! Thank you...just in time to dash to work. You have been a great help.

Take care and if you need anything else, let me know
And please remember the service rating
Thank you
Customer: replied 3 years ago.
Done it, thanks. And as if by magic, my mail has just all come through.
It may just be a very slow internet connection, and initially it was corruption, then the password *****
So a lot of issues to sort out, which we did.
You should now be ok.
All the best!
Customer: replied 3 years ago.

Thanks and have a good day. I am LOT happier now.