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Got down to no.7 in system recovery options. Admin is disabled but won't go to next window. other options are guest or Jackie. put in Jackie but won't go further without password. what now please?
the only disc I can find is one that says Windows Anytime Upgrade.
Sorry. I've just found 2 discs labelled recovery discs. I 'm assuming they are for this laptop and not something my son has left behind.
I have loaded up the first one and it's showing Advanced Boot Options.
Have followed your instructions. It says 'the system restore wizard is already running. This program will now exit'.
Is that ok or have I done something wrong as nothing seems to be happening.
ok . I've gone through process again and now in vaio recovery centre. what do I choose now from:-
restore c drive
wipe and erase data
Thanks. I'm restoring the complete system which may take some time. I'll let you know when it's finished.
All completed now. Thanks so much for all your help. You're great.
Service rated excellent.