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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10284
Experience:  Computer specialist
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I have a basic kindle which I am very pleased with. I bought

Customer Question

I have a basic kindle which I am very pleased with. I bought it abt 6 months and have bought many books since. My problem is my battery went flat - went away few days and didn't take the charger with me. I have been charging of hours. When I switched on only half the screen wos showing. Wot do I do please.
Thank you. Rita Ward.
Submitted: 3 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 3 years ago.

, My name is***** will assist you. I am sorry to hear that happened. This sounds like an issue with the screen controller, unfortunately if it is the kindle will need repair. If the issue is with the software a factory reset will get it working properly. Please try these steps... --> Go to Menu. --> Settings. --> Then Tap on More. --> Then select Device and Reset Factory settings.