How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44824
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

I cannot send emails. Ever since I downloaded the update I

This answer was rated:
★ ★ ★ ★ ★

I cannot send emails. Ever since I downloaded the update I am unable to send emails. I spent 2 hours on the phone with virgin media and they could not fix it as the update has changed some things I cannot reverse.
Richard
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What is the error you receive when it fails to send an email?
Thank you
Ask Your Own Computer Question
Customer: replied 3 years ago.

cannot send message using the server smtp

ok, it appears your settings were corrupted Anne,
You need to correct these
To do this, tell me which email program you are using please
I can also do these steps directly on your computer, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) . Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Richard and 3 other Computer Specialists are ready to help you
Ask your own question now
Customer: replied 3 years ago.

Yes I give you permission

Thank you

Please go to www.teamviewer.com

Click on Download and download and run the program

It will then give you an ID and Password, please give that to me here

Ask Your Own Computer Question
Customer: replied 3 years ago.

I accept the offer
Thank you
Please go to www.teamviewer.com
Click on Download and download and run the program
It will then give you an ID and Password, please give that to me here
I can then connect and take over
Ask Your Own Computer Question
Customer: replied 3 years ago.

it didn't give me an ID just a password ***** is ruby brandy
You need to run the program please Anne,
Then you get an ID and Password ***** use.
Ill repeat again
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Ask Your Own Computer Question
Customer: replied 3 years ago.

480 230 864

2525
Thank you
Ask Your Own Computer Question
Customer: replied 3 years ago.

It still is not sending my mail

Customer: replied 3 years ago.

What is happening now?
ok, can you run Team viewer again please
Ask Your Own Computer Question
Customer: replied 3 years ago.

It is running as far as `i know
ok, please give me the new password
Ask Your Own Computer Question
Customer: replied 3 years ago.

my personal password ***** ***** brandy is that what you want?
No, the Password ***** Teamviewer.
Like before
eg:
480 230 864
2525
Ask Your Own Computer Question
Customer: replied 3 years ago.

2860
Thank you.
Ask Your Own Computer Question