How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44462
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

original password ***** on broadband contract in 2013 was

This answer was rated:

original password ***** on broadband contract in 2013 was changed shortly
afterwards.however have lost can i find out what it is or how do i
input new one?
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Are you referring to the wireless password ***** use?
Or email account?
Thank you
Customer: replied 3 years ago.

am trying to get mobile phone wi fi linked up asks

Thank you
The password ***** ***** on the back of the router, under Wireless Key
This is what you need to enter in.
Can you do this and let me know the results please
Customer: replied 3 years ago.

having inserted HWWN6XEK twice each time phone goes into

authenticating mode but then reverts back to screen asking for


Can you restart the phone please and then try to connect it to the wifi.
If it fails, it is possible the default password ***** been changed, and we need to get the correct password.
Let me know if the restart of the phone does not solve this, and which version of windows you use on the computer so we can get the current password.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps .
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Richard and other Computer Specialists are ready to help you
Customer: replied 3 years ago.

same result as before.not clear about extra this

an additional cost....if so please continue as we are

No problem at all,
On the BT HUB you will see a reset button, it may be in a hole.
Push this in seconds, while the Hub is powered on, and then release.
Wait 5 minutes and then try to connect the phone.
Let me know the results please
Customer: replied 3 years ago.

reset as instructed.input new password ***** but still

get same result

ok, you need to put in the original password ***** the one on the Label on the Hub next to Wireless Key
And it has to go in exactly as it is printerd eg: PASSword ***** ***** to passWORD
Let me know the results please
Customer: replied 3 years ago.

same result

The only reason this happens then is the password ***** *****
I wish to check it myself please on your computer and will do so at no extra charge.
Can you please go to
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 3 years ago.

id 4 8 8 9 9 2 4 2 1

And the password *****
Customer: replied 3 years ago.


Wireless password *****
Customer: replied 3 years ago.

forgot to thank you help yesterday.but did give you

excellent review.mike willson

Thanks Mike, appreciated.