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Ask Michelle Your Own Question
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5874
Experience:  B.Sc. Computer Science with Honors
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Michelle is online now

my kindle screen is broken my husband sat on it .... What

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my kindle screen is broken my husband sat on it .... What can I do
Michelle :

my name is ***** ***** i will be assisting you today.

Michelle :

what is the model number of the kindle.

JACUSTOMER-zfi22urh- : We're would I find that
JACUSTOMER-zfi22urh- : my kindle is the one with the keyboard at the bottom
Michelle :

Go to, click on Manage Your Devices on the left. It will display your Kindle's version.

JACUSTOMER-zfi22urh- : I am on m iPad if I come out of here to access amazon how do I get back in to you.
Michelle :

you can open your email and look email and click on the button view my answer then you can reply me from there

JACUSTOMER-zfi22urh- : Ok thanks will do
Michelle :


JACUSTOMER-zfi22urh- : my device is a Kindle Keyboard
Michelle :

no problem please tell me is it kindle white paper or kindle fire or kindle fire hd

Michelle :

when did you purchased it.

JACUSTOMER-zfi22urh- : It's neither I bought this kindle about 6 years ago.
Michelle :

so its a black and white kindle correct

Michelle :

and not a color one

JACUSTOMER-zfi22urh- : Yes black and white
Michelle :

please click on the link below and identify the correct one then i will give you a repair shop where you can get the lcd screen replaced

Michelle :

Please tell me the area you live i will pull up a repair shop address and number where you can go and get the kindle screen replaced.

JACUSTOMER-zfi22urh- : checked the site but there is no option Keyboard?
JACUSTOMER-zfi22urh- : I live in Livingston, West Lothian, Scotland
Michelle :

no problem is okay

Michelle :

tell me the area code you live and the name of the area

Michelle :

i will give you a repair shop address when you can get the screen replaced.

JACUSTOMER-zfi22urh- : EH54 7AN
Michelle :

Please call 01506 243 001

Michelle :


Michelle :

let me know if you have any more question

Michelle :

I hope i have provided you the information your were seeking for. Please click on the smiley below

JACUSTOMER-zfi22urh- : Thanks so much ... You've been great
Michelle :

Thank you.

Michelle and 2 other Computer Specialists are ready to help you