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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44606
Experience:  Over 15 years of consulting to the IT industry
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i can't seem to launch a program this morning i had no

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i can't seem to launch a program this morning i had no problem with

Already Tried:
uninstall and reinstalled, many times the only thing im thinking and its probably a coinsidence is first time i plugged in a usb external drive this afternoon. could that have done something? the laptop has crashed once since then which it has never done before

**off to bed now as no one seems to be about, hopefully i can get this sorted tomorrow

Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me which program you are having the problem with please and what error you get?
Thank you
Customer: replied 3 years ago.

It's a tiny little application called Screen Monitor Software which monitors pixel colour changes. No errors it just doesn't launch.

Thanks Andy
I want to undo any corruption that may have occurred.
Can you close all programs.
click start and type in
system restore
presss enter
Follow the onscreen steps and perform a restore from the last restore point.
let this complete and tell me if the program now runs please
I can also do these steps , and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) . Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and 2 other Computer Specialists are ready to help you
Thank you
Can you please go to
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 3 years ago.

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