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Hi, my name is ***** ***** I'll be happy to help you today!
It sounds like you might be having a variety of issues here.
Let me ask, how would you feel about me connecting to your computer remotely and assisting with this so we can figure it out together
You ofcourse can observe and can disconnect me at any time
I believe this will probably be the best way to troubleshoot this.
Just reply to me and let me know and we can set it up!
Go ahead and connect remotely. And while you're at it, maybe you know why I couldn't use my main email address when Just ask asked for it, saying it was used by another member??? Anyway, access as and when you like.
I clicked on 'run the file' but it didn't run and no codes came upl.
I don't run internet explorer
OK, I'll have a go. Is there any way to keep all these windows viewable, by the way. They disapper soon as I reply. Ta.
As soon as I click on 'reply to expert' up comes a 'start your free trial now screen' and our conversations disappear! Aargh.
I think I'll have to pass and just live with the problem, as when I clicked on Internet Explorer it said this page is not viewable, or words to that effect. As I said, I can't get Internet Explorer for whatever reason. This is hopeless. May I have a refund now?
Yes, Norton, and it scans automatically. But I can run it again.
I clicked, the 'free' version actually isn't - you have to register and pay. So didn' t follow through.
It found 13 somethings and fixed them. The 'free' malware found 113, but would only fix 15 for free. Clicked on OK and got the sad face icon, couldn't connect to Google so the 15 went un-fixed too.
Well, the reason I didn't get your emails is that aol sent them straight to Spam. I will now reboot and get back to you.
I've now got into the free malware and it's downloading - slowly. Hopefully this will help, but I doubt it will get back all my missing emails. That's still a mystery.
It's taken awhile to clean up everything, but Norton and Malware seem to have completed whatever needed doing. I'll be in touch tomorrow if that's OK and see if we can find my missing emails.
Thanks for your help,