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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 51507
Experience:  Over 15 years of consulting to the IT industry
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I cant get into my Third Kindle It will not except the password

Customer Question

I cant get into my Third Kindle It will not except the password ***** can I change the password
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
To check, is this the screen unlock password ***** you can unlock the screen?
and which Kindle is this eg: Kindle Fire? Paperwhite?
Thank you
Customer: replied 3 years ago.

yes it is to unlock the screen

the kindle is

kindle 6 e reader

Expert:  Richard replied 3 years ago.
You have to reset the Kindle to new, its the only way
The code to do this is###-##-####
Once submitted, the Kindle is reset, and you set it up again like when you first received it.
Once you register it, then your books will again be available (you do not need to purchase them again)
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you