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Josh
Josh, Computer Enthusiast
Category: Computer
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Experience:  Expert for over 10 years
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My phone is out of order

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What is out of order with your home phone?
Can you dial out?
What happens when someone calls your home?
What is the make/model of the phone?
Customer reply replied 3 years ago.

I can neither receive calls not phone out.

in both cases there is just a loud crackling sound when I pick up.

The handset / base is Panasonic.

Model KX - TG7160E S

Has the phone ever worked before or are you installing it for the first time?
Customer reply replied 3 years ago.

I have had the phone for years and rarely if ever had any problems with it.

I have been out all the morning and made no calls, so it was not until I could not receive any incoming calls nor make any out that I was aware of the problem.

Janet,
Who is your home phone provider?
Customer reply replied 3 years ago.

Talktalk

Customer reply replied 3 years ago.

I replied nearly half an hour ago. Could you get back in touch?

Janet,
I apologize -- You will need to call TalkTalk because there is an issue with your phone line.
Please call TalkTalk here: 0870(###) ###-####
Customer reply replied 3 years ago.

I am not satisfied to be charged £35 for that as an answer Josh!

The website gave me to understand that you could help with theproblem, not just pass it back to me.

Janet,
I cannot review a phone line problem which is what you have. TalkTalk will need to review your line and see if there is an issue.
Customer reply replied 3 years ago.

In that case you should have told me that in the first instance. My very first message said I had a problem with my phone.

Janet,
I needed more information to determine it was a TalkTalk issue before I passed you along with TalkTalk.