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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44704
Experience:  Over 15 years of consulting to the IT industry
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my land line appears to be dead bu my broadband seems OK.

Customer Question

my land line appears to be dead bu my broadband seems OK. (01202890017 - account No.(###) ###-####
Pleas Advise
Harry A. Haskell
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What happens when you try to make a call? And to confirm, who is your provider of your line?
Thank you
Customer: replied 3 years ago.

The line is dead but the broad band is active

Expert:  Richard replied 3 years ago.
Can you tell me your line provider Harry, eg: BT
Customer: replied 3 years ago.


Expert:  Richard replied 3 years ago.
I have run a check on your line and there are no faults reports.
Can you remove the power from your router and wait 5 minutes
Then connect the power again, and tell me if you now get a dial tone.