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Hi, My name is ***** ***** i will be assisting you
please let me know that when you open www.hotmail.com in your browser like internet explorer or chrome are you able to sign in to your email
and does the problem exist only while accessing emails through outlook
www.hotmail.com will only let me access via Outlook. At the moment I have no way of accessing my hotmail emails.
ok dont worry i can walk you through in setting up hotmail
but before that we need to check if you are able to sign into your hotmail account or not
to check that click on the link below
it will open a sign in page
enter your hotmail email id and password ***** that page and click on sign in
let me know if you are able to sign in or not
It keeps saying my password ***** ***** correct.
ok so the problem seems to be with the wrong password
on that same page below the sign in button do you see an option that says can't access account
click on it
in next page select forgot password *****
in next page it will ask you to enter your microsoft account details..enter your hotmail email id and the letters in the captcha
follow onscreen prompts
thank you. I am back into my hotmail account
let me know if you have any other questions
please click on a smiley face below to rate my service if your issue has been resolved
not at the moment, thank you.
i see you have rated me poor
please let me know if you are not satisfied with my service
rating me poor or bad does not give me credit for my time spent and assistnace provided
i would appreciate if you would consider re-rating my service
thanks for choosing just answer