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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44747
Experience:  Over 15 years of consulting to the IT industry
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my packard bell has a problem booting up,then when i manage

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my packard bell has a problem booting up,then when i manage to start computer it its likely to shut down after several minutes ,it has had 2main boards in less than a year
pb all in one
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What exactly happens when you try to start the computer?
Customer: replied 3 years ago.

computer starts and stops several times ,computer internal repair might click in and pc starts only to close down at any time

Thanks William
Did you have this problem with both mainboards that have been replaced?
Or it only started with the latest mainboard?
Customer: replied 3 years ago.

first main board lasted 9 months this second board is 5 weeks ,i noticed problems ,like starting up as mains was switched on

ok, this is a hardware problem so I am trying to diagnose the issue.
It is either the Sata port on the mainboard, the hard drive or the power supply.
What I need to know is if this is the same problem you had with the first mainboard?
Customer: replied 3 years ago.

yes same problem

ok, then its either the hard drive or the power supply thats the issue here William.
Do you have another hard drive available to test?
Customer: replied 3 years ago.

no,power supply is steady

Then its the hard drive that needs replacing.
If the motherboard has been replaced, and the previously motherboard had this same problem, then it wont be two motherboards in a row having the issue.
And you have measured the voltage from the power supply and concluded its steady, then its the hard drive that is failing and will need to be replaced sorry.
This is what is causing the problem.
Customer: replied 3 years ago.

is there any possibility that my software is an issue

No, software will not so this, you would get an error, and it would go through a sequence of events, it would not just shut down. When that happens its a hardware fault. The mainboard is ruled out so its the hard drive that's crashing the computer out.
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