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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44595
Experience:  Over 15 years of consulting to the IT industry
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I cannot install my software H.P. Deskjet 1050 All-in-One

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I cannot install my software for the H.P. Deskjet 1050 All-in-One J410 series. I have the DVD but it's not responding My laptop is Windows 7
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Are you getting a specific error message?
Or you put the disk in and nothing happens?
Thank you
Customer: replied 3 years ago.

I put disk in and nothing happens

Thank you
Put the disk in, then click Start, Computer.
Then click on the DVD drive and double click the setup file which will initiate the installation program.
You can then follow the steps to install.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
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