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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44590
Experience:  Over 15 years of consulting to the IT industry
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good evening, I wish to reformat my hard drive but each time

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good evening, I wish to reformat my hard drive but each time I go into Samsung solution 5 I get ""backup file does not exist z:\init.w07""
could you assist please
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you tell me the make and model of the computer?
Thank you
Customer: replied 3 years ago.

evening Richard, it is a Samsung 700G7A-S02, its s gaming laptop but I only use it for mundane things as I am not computer literate

Thanks James,
What steps are you performing to start the format?
Customer: replied 3 years ago.

boot up press F4 to go into Samsung recovery solution and follow the on screen prompts until the last screen where one sould ususally start the format I get the "z" message

That's the correct procedure James.
It means someone has deleted the image on the computer, and this is why it wont reset and do the format.
The problem is Samsung don't sell them as they warn you to make a backup set of recovery disks.
The only way to get a format to work James is to purchase or borrow a windows disk and use this to do the reinstall, which includes a format of the hard drive.
But as the recovery image on your computer has been deleted, it is the only way to get the format now to work sorry.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 3 years ago.

Richard I have two discs with this computer

system recovery media windows 7 home premium sp1

and system software media Samsung 700G7A

can I use these in any way ???

yes use system recovery media windows 7 home premium sp1 to run the setup
This will reinstall and format for you James.
Customer: replied 3 years ago.

ok Richard I will give it a go..just pop it in and "run" ?

Depends on the version but usually yes, Let me know the results please
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