How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44596
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

I have a Samsung Galaxy gear watch purchase daughter

This answer was rated:

I have a Samsung Galaxy gear watch purchase for my daughter last was second hand from eBay.
I have confirmed that it is still in warranty but apparently Samsung require proof of purchase and will not accept an ebay proof.
The problem is the watch will not turn on........I have confirmed that the charger is ok....any ideas?
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What exactly happens when you try to turn the watch on Mike?
Thank you
Customer: replied 3 years ago.

Nothing at all

Thanks Mike
Remove the charger
Hold the power button down for 10 seconds then release.
Then connect the charger and wait 5 minutes
Then try to turn it on.
Let me know the results please
Richard and 3 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

It appears to be working fine........Thanks RichardSmile

your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you