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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43206
Experience:  Over 15 years of consulting to the IT industry
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Desperate lady calling. Since 2013 my broad band provider

Customer Question

Hello Desperate lady calling. Since 2013 my broad band provider is Sky, however I still retained my talktalk as part of my e-mail address and my e-mail page is still provided by talktalk. just recently talk talk came up as my home page asking for password ***** but as I do not have an account with talktalk any longer it does'nt recognise me therefore denying access to my e-mail despite best efforts. Have spoken to Sky who referred me back to talk talk. Have been on various talk talk help pages but access denied also says does'nt recognise e-mail address. I know talk talk do not keep past records of customers so it is difficult.
Am very frustrated and confused. you are my last hope!
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
When were you last able to access your email account?
Thank you
Customer: replied 2 years ago.

about 10 days ago give or take

Expert:  Richard replied 2 years ago.
Thanks Christina.
I want you then to reset your password ***** using my link below.
Follow the process and reset your password *****
Once done, you can then use this new password ***** sign into your account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

clicked on link talktalk page - message - accounts not available for use from tonight 8.00pm till 7.00am tuesday 21st ??? would this be a problem

for you?

Expert:  Richard replied 2 years ago.
ok, they must be working on it for maintenance., and yes it would be for me.
Wait until tomorrow then we do the instructions when its up and running.
You can tell me how it goes tomorrow Christina.
Customer: replied 2 years ago.

Good morning Richard TalkTalk up and running

Have attempted link again but am going around in circles so would appreciate your help.

Expert:  Richard replied 2 years ago.
I see it is back up and running.
Can you give more detail please on what happened when you followed the process?
Customer: replied 2 years ago.

clicked on ACCOUNT clicked can't remember e-mail address( because it did not accept the one I am using) Which I have ALWAYS used.

Message reads if you have left talk talk you will not be able to manage your e-mail details after 12 months of cancelling contract?

I Have not had any problems with accessing my e-mails for the last 2 yrs untill now. Can't understand it!

Expert:  Richard replied 2 years ago.
Technically if you close your Talk Talk account you will loose the email address.
You got lucky that they delayed this but now they have removed it from the system Christina.
Now that its removed, you wont be able to regain access again to it unless you purchase a service from Talk Talk.
You can though make a free email account with Microsoft, and use this for emailing. You will just have to tell everyone your new email address.
The email account you make via my link below
But the Talk Talk account they have closed on you, you wont be able to regain access to it sorry Christina unless you purchase services with them again.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you