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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43331
Experience:  Over 15 years of consulting to the IT industry
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I've been abroad months and now my toshiba laptop is

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I've been abroad for 2 months and now my toshiba laptop is not working..I've tried restarting it but a box is now on my screen saying 'desktop is unavailable ' ..I really need my laptop,what do I do?
Thank you for your question, my name is Richard.
First, can you turn off the computer
turn it on and keep tapping F8 until you get to a menu.
Choose Safe Mode.
This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).
Once in, click Start, and type in
System Restore
Press enter and follow the onscreen instructions to perform a Restore from the last Restore point.
Once completed, tell me if you can now start into Windows normally please.
Thank you
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