How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5880
Experience:  B.Sc. Computer Science with Honors
Type Your Computer Question Here...
Michelle is online now

Message on kindle - wr're sorry an unknown error occurred.

This answer was rated:

message on kindle - wr're sorry an unknown error occurred. an internet connection is required to complete this task. please check your inernet connection and try agaih.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Follow the steps given below and let me know how it goes.

hold down the power button upto 35 to 40 seconds, then release.

Turn back the power on the Kindle

let me know if you still see the error.

Michelle and other Computer Specialists are ready to help you