How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 18354
Experience:  Over 10 years of professional experience.
Type Your Computer Question Here...
Jason Jones is online now

Any idea why my new acer aspire E 15 has a missing curser when

This answer was rated:

Any idea why my new acer aspire E 15 has a missing curser when I go to log in after closing the lid? Also having problem with the sidebar when moving the page up and down, it frezzes.

If anyone wishes to ask Jason a question directly,
they can do so at the following page:

My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you,
Customer: replied 2 years ago.

Is this Included in the fee I have already paid.

A remote session is an additional fee.
Customer: replied 2 years ago.

Ok. What do I get for the fee I have paid?

I am sorry for the confusion.
I don't want you to feel like I am trying to nickle and dime you.
How about this; may I remote in at no extra charge? I will do this as a favor to you, being that you were not fully aware of how the system here works.
Please, click the following link and choose to run the remote application:
- Jason
All is now working.
Thank you for your time and please, do not forget to rate my help on this page.
- Jason
Jason Jones and 2 other Computer Specialists are ready to help you