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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5830
Experience:  B.Sc. Computer Science with Honors
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My kindle is showing no wifi connection. It cannot find a signal.

Customer Question

My kindle is showing no wifi connection. It cannot find a signal. I have not had this problem beofor
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
I am sorry to hear that you are facing problem with your kindle, i will try my best to resolve the problem at the earliest.
let me know the model number of the kindle.
Customer: replied 2 years ago.

Hi Michelle, My name is***** Jo.

The kindle was a present from my children, it is registered under my daughter name Sally. I have had it abou 18 months maybe a little longer. I cannot see on the kindle what model it is. Any suggestions?

Expert:  Michelle replied 2 years ago.
Follow the steps given below and let me know how it goes.
hold down the power button upto 35 to 40 seconds, then release.
Turn back the power on the Kindle
Customer: replied 2 years ago.

Brilliant. It worked. Thank you.

Expert:  Michelle replied 2 years ago.
I hope I've provided the information you were seeking. provide a rating by clicking on the smiley or the starts and hit submit.
Thank you.