How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5872
Experience:  B.Sc. Computer Science with Honors
Type Your Computer Question Here...
Michelle is online now

I purchased cavendon women on my kindle but cannot read beyond

Customer Question

I purchased cavendon women on my kindle but cannot read beyond chapter 3
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Press and hold down the power button for 40 seconds and then release it the kindle will be powered off.
wait for 3 mins and power on the kindle try to download and ebook or read further.
Customer: replied 2 years ago.
Still no success
Expert:  Michelle replied 2 years ago.
please explain the problem a bit more in detail
are you getting any error when you try to go beyond chapter 3
Customer: replied 2 years ago.
It just says before you go
Expert:  Michelle replied 2 years ago.
let me know the kindle model number.
login to your amazon account and check for all downloaded books there try downloading the ebook on your computer and try to read on the computer and let me know if you find the same problem this will identify the problem is with the ebook format or there is a problem with the kindle.