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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10268
Experience:  Computer specialist
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10.1 tablet has will not turn off,

Customer Question

Hi ***** 10.1 tablet has will not turn off, and I worry it is getting too warm.It is the first problem I have had with this tablet, been very pleased with it , but don't know what to do now.
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
My name is***** will assist you.
I am sorry to hear that you are having this issue.
I am sorry this happened. This could be a glitch in the software and the tablet needs to reboot, lets try and force a reboot > Hold the power button down for about 60 seconds then power on the tablet to reboot normally.
Was this step helpful? Please reply if you need more help.
Please let me know if this does not work for you or if you need any other assistance.