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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44732
Experience:  Over 15 years of consulting to the IT industry
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Have new net provider but now unable to get internet on my

Customer Question

Have new net provider but now unable to get internet on my KindleFire
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me if your computer is always connected wirelessly to the wifi, and if so which version of windows or Mac it is running?
And what is the make and model of the router?
Thank you
Customer: replied 2 years ago.

Yes computer is always connected to the wifi. Running windows 7 and the make and model of router is SageMCOM LiveBox -8184.

Expert:  Richard replied 2 years ago.
Thanks Sandy
We can get the password ***** the wifi from the computer.
To do this
Click Start and type in
wireless networks
press enter
Right click on your wireless network and select Properties
Click on Security
Click in the Box Show Characters and you will see your wireless password *****
Make sure please you are entering it exactly as it is displayed
eg: PASSword ***** ***** to passWORD
Let me know the results please
Customer: replied 2 years ago.

Hello Richard - no box " characters" but it did have a reference number under the old provider.

Expert:  Richard replied 2 years ago.
ok, then we have to get it from the router itself
Open your internet browser and go to
You see a sign in screen, username is ***** ***** password ***** *****
Then go to wireless and you will see the password ***** there.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Expert:  Richard replied 2 years ago.
how did you go?