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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5874
Experience:  B.Sc. Computer Science with Honors
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Michelle is online now

I have been locked out of my gmail account and I have reset

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I have been locked out of my gmail account and I have reset the password ***** I am still locked out. What do I do?
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
how long it has been that you are unable to login to your gmail account.
Customer: replied 2 years ago.

2 days

have you tried the forgot password ***** if yes there where does it stops you to complete the verification process.
Customer: replied 2 years ago.

I have been on the account recovery page on their web site and reset the name and password ***** google have confirmed it has been reset but it still does not work.

If you want i can dedicate full time with you to recover your gmail by remote access service however it has a small additional charge so if you want do let me know or else i can continue with this email session and i will reply back with steps for a solution. Remote access will be a quick troubleshooting process and you can get faster result.
let me know.
Customer: replied 2 years ago.

remote access is fine just need it fixed ASAP!

i have send you an email please check and confirm i will give you a remote link to run.
Michelle and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

my email is not working will you send it to this page?
open the link given above.
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How Remote Desktop Works
Agree to the Remote Desktop Legal Disclaimer below.
The Remote Desktop client file will automatically download to your computer.
Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Customer: replied 2 years ago.


as soon as you install elsinore i will be connected.
let me know if you find any problem following the steps to run the remote screen.
Customer: replied 2 years ago.

I just picked this out of my email which is now working. I had to take the computer to a company to fix it because I could not contact you I said my email was NOT working. I will need to get a credit as the issue was not fixed by you.