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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5879
Experience:  B.Sc. Computer Science with Honors
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I have forgotten the password ***** my kindle .I cannot open

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I have forgotten the password ***** my kindle .I cannot open it
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.It will need a reset to reuse the kindle.
Customer: replied 2 years ago.
thank you ! what do I do to reset ?
Customer: replied 2 years ago.
thank you Michelle What do I do to reset ?
Please confirm is it kindle fire?
Customer: replied 2 years ago.
No ,an early kindle
Please tell me the model number.
Customer: replied 2 years ago.
To reset a Basic Kindle's password, type in:###-##-####
Customer: replied 2 years ago.
sorry I typed in the no still says "incorrect password "
Try this###-##-####
Customer: replied 2 years ago.
no luck still the same !!
give me a moment i am working on it.
Use a pin or a paper clip and push the reset hole. Here's how:1. Turn the kindle device facing down.2. Take out the back cover.3. Locate the reset hole and use a paper clip and push it down.
Customer: replied 2 years ago.
Sorry Can"t take out back cover ..not removable !!
dont try if its a sealed one.
Customer: replied 2 years ago.
Did try but definitely sealed !
Follow the steps to unlock your Kindle d011001.Try to enter several passwords, then your mobile will be locked. You will see the "emergency call" and "forgot pattern" options below the screen.2. Select "Forgot Pattern" option, and you will be ask to enter your Gmail account. After entering Gmail account, your device is now unlocked.3.The last resort for you to unlock your device (if you forgot your Gmail account) is to do a hard reset by pressing the power button for 20 seconds.Before you reset your Kindle to factory defaults: **(You must back up any personal documents, as well as older issues of periodicals that you`d like to keep, as a factor reset will delete them)**
Customer: replied 2 years ago.
sorry tried several passwords -no change !! no lock ,nothing Just' "Incorrect password ***** again" !!
did you try to enter the password ***** to 7 times
Customer: replied 2 years ago.
more than !! but Ill keep at it !
is the kindle more the 2 years old?
Customer: replied 2 years ago.
yes ! many more ! practically a prototype !!
Customer: replied 2 years ago.
maybe I should just buy a new one !!
if you can give me a day i can check more resources and will get back to you.
will that be fine.
Michelle and 4 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
fine ! thank you for your help !