How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John T. F. Your Own Question
John T. F.
John T. F., Apple Consultant
Category: Computer
Satisfied Customers: 3475
Experience:  20+ Years in the computer industry
Type Your Computer Question Here...
John T. F. is online now

I quit Safari trying to clear a web page & now I'm unable

This answer was rated:

Hi. I quit Safari trying to clear a web page & now I'm unable to access Google and my google mail. I may have cocked something up, downloading some internet upgrades. can you help me restore Google via Safari.
Regards ***** *****
Hello! My name is***** will work diligently to provide accurate advice and information.
What happens when you attempt to access Google or gmail?
Customer: replied 2 years ago.
Instead of my Google Page I'm getting a Mac web page, when previously I'd go straight to Google where i can access my Gmail
Ok, open Safari if it isn't currently running. Click the word "Safari" in the menu bar at the top of the screen and choose "Preferences..." Select "General" from the icon bar at the top of the window if it's not already selected. Locate the entry for Homepage and type the following in the box: When you've typed it in, close the Preferences window. Quit and restart Safari and if all goes well it should return to Google for your Homepage. John
Customer: replied 2 years ago.
Did you receive Yes and I did what you said and I get a google home but not my original but an inboxace my way . and when I try to access my gmail I get a log in box asking me to sign in. Unfortunately I've forgotten the password. I never had to do this before it logged in automatically. If all else fails I'll have to try and open anther account.
Hi again, Did your homepage go directly into your gmail previously? If so, repeat the previous procedure but replace with the following: If you've forgotten your password, you can use the self-service Google Account recovery feature from your computer to retrieve this information. Please go to the following site: If you don't remember your ID, select "I don't know my username" and follow the prompts. It will ask for you to identify yourself as owner of the account in some way (such as phone number, alternative email, etc...). Once you have the username you can return to the page and choose "I don't know my password". It will then guide you through the step required to reset it. John
John T. F. and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
Thanks I'll try all that later
Muched obliged
You are very welcome!
Please feel free to request me again when you come back to ask another question. Insert “For John T. F. only” in your initial question and you can, also, submit new questions directly via the following page: