How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10365
Experience:  Computer specialist
Type Your Computer Question Here...
Randy Computer Tech is online now
This answer was rated:

My kindle Paperwhite, bought December 2015, is giving me the

message "battery is running low... Show More
message "battery is running low, please recharge your kindle".
I have tried three different chargers and four sockets but still keep getting the message even though the green light is showing.
Show Less
Ask Your Own Computer Question
Try a power reset first please> Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart. Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.