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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44715
Experience:  Over 15 years of consulting to the IT industry
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I tried to open an e-mail account then i saw on the

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i tried for hours to open an e-mail account then i saw on the edge of the website what looked like a padlock when i clicked on it said it was partner support services microsoft and warned me it was a virus
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
sorry but it ids not entirely clear the issue you are having.
Are you concerned you may have received a virus?
Customer: replied 2 years ago.
yes and i can see when you put mouse on tabs you can see the writing on the bottom of the screen
ok, which anti virus software do you have installed?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 2 years ago.
how much
It is optional, and is $39, then I can see and fix it directly.
Customer: replied 2 years ago.
well try and talk me through it and if i have no joy will arrange for you to fix it tomorrow
No problem at all.
First, letters at the bottom is the status bar, so what you describe is normal.
but what I need to know is which anti virus program are you using?
Richard and 2 other Computer Specialists are ready to help you
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you