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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 18317
Experience:  Over 10 years of professional experience.
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Have 2 issues 1 Set UP BT.com e-mail in Outlook

This answer was rated:

Hi Have 2 issues 1 Set UP BT.com e-mail in Outlook 2013 2 Not so easy, have corrupted Music/Pictures System files in Windows 10 and hope to get them repaired/reinstated I wonder, perhaps naively if copies can be brought across vis Dropbox or the like and overwritten to replace corrupt files

Hello,
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Jason
Jason Jones and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Sure

Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 76 and click the circle button to start the remote application.
All is now working.
Thank you for your time and please, do not forget to rate my help on this page.
- Jason
Jason Jones and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Have Ghost files thumbs & Desktop x2 on desktop (Greyed out but visible) can these be deleted

No, do not remove those files.
I can fix that for you quickly.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 76 and click the circle button to start the remote application.
Customer: replied 2 years ago.

In

Thank you.