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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1669
Experience:  MCSE, RHCE, IBM System X Server Certified
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Just had windows 10 installed now i have no sound i have

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Hi just had windows 10 installed now i have no sound i have tried device manager but no luck it might be my fault as i am 82
Hi,My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
By the way, Can i have your machine model?
Besides, have you noticed any yellow exclamation or question mark on Device Manager
Customer: replied 2 years ago.
shuttle cant find model number
Tell me the devices under Sound, Video and game controllers on Device Manager
Customer: replied 2 years ago.
sound
Sorry, do you mean to say there is Yellow exclamation under Sound Adapter
Customer: replied 2 years ago.
just looked cannot find sound adapter
Sir, Can we start a remote session on your computer, so that we can work at real time. It helps to view the issue and resolve issue more quicklyIf you are willing please click below link and run the remote desktop tool
Customer: replied 2 years ago.
yes
http://www.justanswer.com/remotedesktop/join.aspx?Session=dce8695a-f69b-4abc-a6ec-94f00ad0baceClick "I Agree" > Download > Double click to run toolThanks
Let me know if you have any trouble using tool
Customer: replied 2 years ago.
hi arsufi dont understand tool
i shall help..What happens when you click above link
Did you get a page where it shows "I Agree" button
Customer: replied 2 years ago.
it goes into an agreement and then a download which i did
ok, then double click the downloaded file
Customer: replied 2 years ago.
yes i agreed
Click Download. This downloads file into computer
Now double click the downloaded file
Customer: replied 2 years ago.
done what you asked
ok, thanks,Please wait, i didn't get the screen yet
arsufi2002 and 4 other Computer Specialists are ready to help you
Dear sir, Thanks for rating my service.Please remember us when you need an assistance in futureTake careHave a Great Day!Fiyaz