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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 39891
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My "FinePix Studio" programme has just stopped importin

Customer Question

Hi. My "FinePix Studio" programme has just stopped importing photos from my camera. Windows says it will close the programme and advise but nothing actually happens! Any advice would be welcome.
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 2 years ago.
Hi. Thanks for replying. I have just installed the new Windows 10 as a free download and I wonder if this has mucked things up. When I call up the FinePix Studio programme it comes up OK with the 4 options - one being to import images from a camera (or other). When I click on this option nothing happens although when I plug in the camera there is a definite "click" as if the computer has found the camera. I would welcome your help.
Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. Even though MyFinePix Studio software is not listed as being compatible with windows 10, but please try the following, and see if it works: 1. Close MyFinePix Studio program.2. Click on Start (the windows logo) icon at the lower left corner, then click on Settings. Then click on System, then click on Apps & features on the left, then uninstall the MyFinePix Studio program there, if shown. 3. Then download / install the latest MyFinePix Studio program at the Fujifilm website below, and check: - If needed, after plugging in the camera, then open Windows Explorer, then there, do you see the camera device or camera's drive letter there (along with the C: drive)? - If needed, please try the Picasa program for importing photos: Please reply back to continue troubleshooting. Thank you.
Customer: replied 2 years ago.
Hi. Thank you for your reply. Give me a little while to try out your advice. I was rushed into Worthing Hospital last week but fortunately the situation is resolved. Thank you for your time. Michael.
Expert:  Viet - Computer Tech replied 2 years ago.
You're welcome. That's okay; please take your time, then let me know the result after trying. I will help further as needed. Take care!
Note: Our system emails out an automatic reminder everyday; you can ignore it until you are available to continue. Thank you.