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I would also like to know why this has happened so it doesn't happen again!
I don't see how to remove the battery from my tablet. Please instruct.
I have already tried running the battery right down and recharging (once) which did not help.
Sorry not to have given you enough info, Richard.
It is a Samsung tablet CE0168
Richard, I have under Settings under Device "Applications Manager" no Email that I can see (I do have Galaxy apps and also Samsung in-app purchases).
Under Settings under Accounts I do have Email but no possibility to clear cache.
Sorry but swiping on Apps Manager doesn't do anything. If I press on it I get a list of Downloaded Apps but I don't see Email among them.
Yes when I press on it to the right side I get a heading DOWNLOADED below which is a list of over 50 apps in alphabetical order but between Dropbox and Facebook there is no Email.
Apologies Richard and thank you for your patience. I have now done all that and pressed Clear Cache. I then shut the tablet down and restarted it. However when I open email I still get a list of Boxes but am unable to get into any of them.
Clear Cache and Clear Data both cleared but not the problem I'm afraid.
Under Accounts Email at the top it says Remove Account and Sync now. I'm going to press Remove account. OK?
I've deleted the account and am now adding a new one. I'm struggling a bit - a younger member of the family did it for me when my tablet was new - and the authentication has failed so set up can't finish. I don't think it likes my password.
So not quite sure what to do next!
Thanks Richard but I'm confused. It has sent the email re resetting to husband's email address on his computer and is asking security questions like mother's maiden name. Do they want MY security answers or HIS ?
Thanks Richard. The new password ***** to be working fine. I had a useful feature on it before to save having to delete masses of emails: as soon as I look at an email on my laptop it doesn't come up on my tablet or gets deleted from my tablet. Please could I have it like that again?
yes all emails go to my laptop and remain on it. They only go through to my tablet if I have not opened the email box on my laptop. Any that do go through to my tablet automatically delete when I open the laptop box. Not the other way round!! Brilliant as I don't have to delete everything from my tablet and it doesn't get jammed up.
Right. I thought the clever university student who set up my new tablet for me organised it from the tablet but perhaps I had my laptop with me too. How do I enter the new password ***** my laptop?
Thanks for offering to go into my laptop to sort this. However I would rather first get the original problem solved, which it is not.
I have opened my new email account which shows that there are 5 messages in my Inbox (all from you I'm sure!). However I still cannot open my Inbox to read them.
No I hadn't checked whether it had all worked or not before.
So now I have a BIGGER problem. I cannot read emails at all. I cannot get into my tablet Inbox and my laptop is now not downloading any (since 14.13 hours today) because of the password *****
And I will have to download all my apps again.
I am about to Reset it
I am trying to open an email account but it says Setup can't finish because authentication failed. And I am using the new password!
I have reset password ***** used it but it still won't authenticate
Restarted and same new simple password ***** entered. Authentication failed. Before that appears, once or twice "checking incoming server settings" has flashed up very briefly.
Have done as you ask: factory reset, try to add email account. Same again except that "checking incoming server settings" appears briefly every time before authentication failed.
Disappointing that we have got nowhere - in fact my problem is worse now that I cannot access emails at all. .Unsatisfactory.
The same Richard cannot surely still be at work? You have been patient and helpful but I'm afraid the overall result is: failed.
I have had enough and feel we aren't going to get anywhere and need to stop, as I seem to have done little else all day.
I know you've spent a fair time on me, but do I get my money back?
Thanks Richard. I'll have to check documentation but it was new Christmas 2013 I think, so probably out of warranty.
Is there any chance you can tell me a not too technical and complicated way of telling my laptop my new password ***** I can receive emails again?? I'm reluctant to spend another £20 plus for you to go into my computer and do it when it shouldn't have been necessary (of course if you are refunding the original amount, that's a different matter!)
I am running the programme - is that enough or do I need to install it?
The ID and password ***** my email account are:
I have downloaded it but lost it so don't see any ID or password. Sorry!
I've clicked on Run twice but each time it's said:
download didn't succeed. Check network connection or contact .....provider
Same again I'm afraid
Sorry Richard but TeamViewer says Close before Installing so I don't know where it is
and Remote desktop client file says application download didn't succeed
Yes I have the Remote Control Box open but there is no ID or password ***** in the bottom left hand corner there is a red blob beside "Not ready. Please check your connection."
Thanks for going over your time to help me. We both need a break! I'll shut my laptop down for the night and hope we can resume in the morning.
Closing down I found a box saying something needed access for TeamViewer which |I've now ticked which may make a difference
10.30 p.m. Good news - I am now sending and receiving emails on my laptop