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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44684
Experience:  Over 15 years of consulting to the IT industry
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Have a new computer and windows 10 premium installed but unable

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have a new computer and windows 10 premium installed but unable to install and run trust bluetooth 4.0 usb adapter
Hi there and welcome
I have checked and currently it is not listed as compatible with windows 10, as some hardware is not.
But there are some tricks that can get it to work.
First, are you getting an error when trying to use it? And if so, what error is this?
Customer: replied 2 years ago.
hi , its saying this file is older and windows cannot install
ok, it should use the inbuilt files, so just insert the adapter and try to use it, do not try to install the driver from the site as this is too old (for previous versions).
What then happens?
Customer: replied 2 years ago.
ok so i inserted the adapter...nothing happening
ok, but your likely not going to see anything.
Try to actually use the adapter, pair to a bluetooth device.
What then happens?
Customer: replied 2 years ago.
ok ill try that one moment
Thank you
Customer: replied 2 years ago.
sorry to be so slow richard i tried reinserting the bluesoleil luck won`t connect
What are you trying to connect the adapter to?
Customer: replied 2 years ago.
my iphone 5s
What is the error you get when trying to connect and what exact steps are you taking?
Customer: replied 2 years ago.
ok so turned on my iphones bluetooth and it searched but did not find my computer
You need to make the computer discoverable first.
So first go to search, type in Bluetooth and press enter
There turn on Bluetooth and set it to be discoverable then have the iPhone connect to the computer.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and 3 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
ok you can do your magic richard
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
ok will co
Customer: replied 2 years ago.
693 262 990 461cem
Connecting now
Customer: replied 2 years ago.
ok thanks richard