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Hi,I'm sorry about the issue. No antivirus/security program is perfect. It cannot detect everything. I'm not affiliated with Norton. I'm an independent computer tech; I will help you with this.What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
If you go to your email and sign in and use your email temporarily there, does it work?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you.