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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43459
Experience:  Over 15 years of consulting to the IT industry
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I can't get into my hotmail account . It says my service provider

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I can't get into my hotmail account . It says my service provider has changed my password.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
When you tried to change your password, what exactly happened or stopped you from completing this?
Customer: replied 2 years ago.

It just says log in failed

ok, it would not say that when resetting the password ***** Christine.
I will get you to change your password, which should get this issue sorted.
Can you click on my link below and follow the steps please to reset your password. Please take your time and pay close attention to the process as if you do not do it correctly, it can result in you losing access to your account.
The link to reset the password ***** *****
Follow it and tell me exactly how it goes please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
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