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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 39936
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I am trying to load a game (Civivisation IV) I have played

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I am trying to load a game (Civivisation IV) I have played successfully for 3 years and get a message 'Login with administrator priveleges and try again'. It dose not work. I have tried deleting and reloading the game. I have recently installed automatice windows updates.
Hi,I'm sorry about the issue. Can you please confirm your computer has windows 7?Was there any change recently, i.e., windows updates, program installation/uninstallation, etc., to your computer that may have caused this issue?Please reply at the box below. Thank you
Please try each of the following solutions until it works: Solution 1:- Right-click on the game icon, then click on Run as administrator and confirm if prompted, then check. Solution 2:Click on Start->All programs->Accessories, then right-click on Command Prompt, then click on Run as administrator and confirm if prompted.Type exactly the following line (or copy and paste):sc config secdrv start=auto, then press Enter key, then type exactly the following line (or copy and paste):sc start secdrv, then press Enter key.Then close Command Prompt windowOpen the game, and check. Solution 3:- Click on Start\Control Panel\Programs\Programs and Features. Then click on View installed updates on the left, then uninstall the update item KB3086255, then restart the computer and check. Solution 4:- Click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, and check. Solution 5:- Download / install the game Civiliation IV Patch at the website below: Please reply back to continue troubleshooting. Thank you.
Customer: replied 2 years ago.

I can confirm that I am running Windows 7

Thank you. Can you please try each of 5 solutions I've provided previously until it works? Or if you'd like to, I can connect remotely to your computer and fix the issue directly on your computer for you. Please let me know. Thank you.
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