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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44598
Experience:  Over 15 years of consulting to the IT industry
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Partner has an acer laptop with windows 8 He had to reset

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Partner has an acer laptop with windows 8
He had to reset it to default & since he did it is only showing a blank screen with a cursor.
No icons & no response to keyboard. Please help !
Hi there and welcome
Can you remove the power cable and battery to the laptop
Then hold the power button down for 60 seconds then release.
Then connect the battery and power cable and then try to turn it on
Let me know the results please
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