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Dr. Bell
Dr. Bell, Computer Support Specialist
Category: Computer
Satisfied Customers: 127
Experience:  12 Years of hands on / in class experience w/ certifications. Most qualified technician in the area.
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Now on my 2nd Seagate External Hard drive under Windows

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Now on my 2nd Seagate External Hard drive under Windows 10. Getting sound when USB plugged, but Device not recognised by my PC. Currently have a boop sound on speakers as a result of plugging in
Hello, how are you today?
Customer: replied 6 years ago.


Is this a problem that occurred after upgrading to windows 10? Or is this a new device you are trying for the first time?
Customer: replied 6 years ago.

New Device, now the 2nd External drive I've tried

Ok, so for have tried two external drives, and neither of them have been recognized?
Also - are both of them Seagate drives, same model, or two different models?
Customer: replied 6 years ago.

Same model,

Ok, what is the model you are attempting to use?
Customer: replied 6 years ago.

Backup plus

Ok. Are you familiar with Device Manager in the Control Panel?
Customer: replied 6 years ago.

Sort of

Would you be interested in allowing me to assist you over a remote connection? It would allow you to share your screen with me. It would be much quicker in troubleshooting the issue. There is only a small additional fee ($5 USD) for this service. If not, we can continue working towards a solution over chat...
Also, did Windows 10 come installed on your computer, or did you recently upgrade to it?
Customer: replied 6 years ago.

Remote is fine. Upgraded to Win 10

Ok. I will send you the offer for remote support. We will be using an application called TeamViewer.
Customer: replied 6 years ago.

Already on pc

Ok great.
Dr. Bell and 3 other Computer Specialists are ready to help you
Customer: replied 6 years ago.

332 899 185 5dw73g

Thanks again. Let me know if you need anything else. Have a great day. -Dr. Bell