How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3168
Experience:  A+ MCSE with over 12 years experience.
Type Your Computer Question Here...
Byron is online now

How do I restore my Password. Someone hacked my computer and

Customer Question

How do I restore my Password. Someone hacked my computer and change password.
Submitted: 2 years ago.
Category: Computer
Expert:  Chris L. replied 2 years ago.
Hello,Which password ***** been changed? Is this the password ***** your email? To log into your computer? Or something else. Please provide as much detail as you can so I can best assist.Thanks
Customer: replied 2 years ago.
My administrator password. After switching on I cant log into my useage.
Expert:  Chris L. replied 2 years ago.
So you mean you cannot log onto your computer and use it? Why do you say someone hacked the computer? Did something happen, did you allow anyone access to the computer that you are aware of?
Customer: replied 2 years ago.
My password ***** changed? I didn't change it! Do you have a solution?? How can I get my administrator access back?
Customer: replied 2 years ago.
I am not aware of anyone else accessing my computer.
Expert:  Byron replied 2 years ago.
Hi. My name is***** you for your question and the opportunity to assist. When you enter your password ***** try to log in are you being told the password ***** ***** correct or do you receive some other message?
Customer: replied 2 years ago.
The messages that come up are:-
The user profile service failed to log on.
User profile cannot be loaded.Password ***** E.Mail.
Reset Password.
Customer: replied 2 years ago.
Originally I created a guest log on which I am using now.
Expert:  Byron replied 2 years ago.
Thank you. That's very helpful information. We'll use System Restore to correct this. Start or restart the computer and begin steadily tapping the F8 key as soon as you see the manufacturer's logo screen. When the
Advanced startup screen appears use the arrow keys to select Safe Mode with Command Prompt.
You'll be prompted to log in. Log in as the user for the account you are having the password ***** with. At the command prompt, which will look like this: C:\Windows\System32>_
type: rstrui.exe and press Enter.
This will launch System Restore. It may not immediately start so please give it a few moments.
When System Restore launches click Next and put a checkmark in the box labeled Show More Restore Points. Select a restore date when you were able to log in normally and click Next then Finish.
Allow the restore to complete. After the computer has restarted you should then be able to log in normally.
Sometimes the first restore does not work. In that case repeat the procedure and select the next oldest restore point working your way back in time if necessary.