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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44741
Experience:  Over 15 years of consulting to the IT industry
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I am getting no information on the e-mail message board with

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I am getting no information on the e-mail message board with the exception of Type.
There is nothing under the other columns - no date, subject or e-mail address
All other accounts acting normally
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me which email program you are using please?
Thank you
Customer: replied 2 years ago.

Dear *****

I am using AOL 9.7

Thank youWhich version of windows are you using? And when did this problem start?
Customer: replied 2 years ago.

Windows 7

Two days ago

I want you to do a system restore please Ros to undo any damage that has occurred.
This will not effect your files.
To do this, close all programs
Then click start and type in
system restore
press enter
Follow the onscreen steps and choose to do a system restore from before 2 days ago
Let this complete and when it has, tell me please if it is now functioning correctly.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please
Richard and 6 other Computer Specialists are ready to help you
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
Sorry, your message is blank, can you retype it please?
Customer: replied 2 years ago.

Hi Richard


My ID 404 933 202

Password 2257

connecting now
Customer: replied 2 years ago.


Assume you had no luck either.


I did Ros, I ran the restore as I said :)If its finished, open AOL and tell me if you still have the problem please.
Customer: replied 2 years ago.

Yes, Richard

I am afraid nothing has changed.


PS Sorry I had to take a phone call earlier.

No problem Ros
Can you run Teamviewer again so I can connect
Please give the password.
Customer: replied 2 years ago.

Will do

Can you remind me of your password ***** I didn't write it down

you give me your password, which it gives you
Customer: replied 2 years ago.

MY ID 404 933 202

Password 3b8j3w