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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43290
Experience:  Over 15 years of consulting to the IT industry
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My amazon firestick is not working so good it will not go

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my amazon firestick is not working so good it will not go on to the prime video site
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you tell me the exact error you get please?
Thank you
Customer: replied 2 years ago.

when I switch on my tv I plug my firestick in and all I'm getting is amazon on and firestick on the screen

And it just stalls on this Alan and will not proceed?
Customer: replied 2 years ago.


Customer: replied 2 years ago.

how can I get it working

ok, can you disconnect it and wait 10 minutes
Then connect it again and tell me if it now loads the firmware to the menu.
Let me know the results please
Customer: replied 2 years ago.

I have tried unplugging it but it is still the same

It is the internal memory that has faulted in the stick
Residue power can cause this but we have now ruled this out
I am really sorry about this and you are going to have to return the stick to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and 2 other Computer Specialists are ready to help you