How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 39610
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Type Your Computer Question Here...
Viet - Computer Tech is online now

I need an outlook password ***** open my computer system It usually

Customer Question

i need an outlook password ***** open my computer system It usually workd but for the last 12 hours I am just blocked and can't get into my system! I am currently on my wifes laptop
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hi,I'm sorry about the issue. What's the model of your problematic computer?Does it have windows xp, vista, or 7, or 8, or 10?Does it show a name or username at the password ***** login screen?Does it give any option?Are the CAPS lock key and NUM lock key on or off?Does it show an email address at the password ***** login screen? If yes, do you recognize that email address? And do you currently have access to that email address?Please reply at the box below. Thank you.
Customer: replied 2 years ago.

Model Samsung

Windows 10

Yes: Paul Tomlinson

When I type in the password ***** sas: "You can't sign into your device right now. Go to to fix the problem, or try the last password ***** used on this devuce.

CAPS lock defnietly off

yes - the email address for

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. On the working computer, can you go to the website below:, then sign in with the email address as shown on the problematic computer? Follow any instructions it shows there; If it's successfully signed in at the above website, then try to sign in on the problematic computer. - If that does not work, please go to the website below on the working computer:, then there, select the option I forgot my password, then enter the email address as shown on the problematic computer, then continue to follow the steps to reset the password, then try on the problematic computer. Please reply back to continue troubleshooting. Thank you.