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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 173
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a new computer. My Hotmail password ***** stored on my

Customer Question

I have a new computer. My Hotmail password ***** stored on my old computer that I can no longer access. I have had single codes sent to my ntlworld e-mail address by Microsoft but I keep on getting told that my e-mail address or the code is incorrect. I have supplied various details to Microsoft but I am being told the information is not enough to restore my account.
Surely by giving my stored ntlworld e-mail should verify who I am. Really frustrated as I don't know what to do now.
Many thanks
Lilian Michael
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hi,I'm sorry about the issue. Did you enter the code in the code box or in the password *****?What's the model of your new computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,