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Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3215
Experience:  A+ MCSE with over 12 years experience.
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I have started to set up a new Aspire E11 -111M Ser. No nxmrsek002511177087600

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I have started to set up a new Aspire E11 -111M Ser. No nxmrsek002511177087600 but made an error inputting the answer How can I go back
Hi. My name is***** you for your question and the opportunity to assist.What version of Windows came with the new laptop?
Customer: replied 2 years ago.

The start up guide says windows 8.1

Thanks. Have you gotten far enough along to be able to log in to Windows and reach your desktop?
Customer: replied 2 years ago.


it is on the "Get online page"

OK. It's telling you that you're not connected to the internet.Are you having a problem with your wireless password?
Customer: replied 2 years ago.

That is where the trouble is I asked for it on a BT Home Hub and it flashed on to another connection and there is no way you can delete or go back,

I had previously missed an answer on another question

Why can't I go back to the start point and start again?

You can. First hold down the power button to shut off the laptop.Turn the laptop on and while the Acer logo is still onscreenwhile holding down the Alt key press the F10 for 1 - 2 seconds and release both.
Customer: replied 2 years ago.

It is now asking for an option

Continue . Exit and continue to Windows 8.1


Troubleshoot. Refresh or reset your PC, or use advanced tools


Turn off your PC

What do I do

Click Troubleshoot and then Reset this PC.That will reload Windows and allow you to start from scratch.
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