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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44473
Experience:  Over 15 years of consulting to the IT industry
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I have a Toshiba portege model Z30-A-1GX and I cannot reboot

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I have a Toshiba portege model Z30-A-1GX and I cannot reboot (or shut it off) I just unplug power cord and I can’t pull the battery in this model . what to do ?
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you hold the power button down for 60 seconds then release.
Then start it and tell me if it now starts correctly please
Customer: replied 2 years ago.

testing just now . Got response from system. Its is running a disk check at c level so at least it is self testing. will report back in a few minutes.

Thanks Fred, I want to make sure your system is running correctly.
Let me know the results of the check please (its normal it would run a check after this)
Customer: replied 2 years ago.

I am back up and running Richard thank you. Have to see what I might have lost but at least I am operational. thank you very much. Fred

Your welcome Fred,
Very doubtful anything was lost, I would be very surprised.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
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