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Ask AnswerManRob Your Own Question
AnswerManRob, Top Technician
Category: Computer
Satisfied Customers: 10789
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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My kindle paperwhite was dropped accidently and does not.

Customer Question

my kindle paperwhite was dropped accidently and does not. Have charged it up again but still no joy follow commands
Submitted: 2 years ago.
Category: Computer
Expert:  AnswerManRob replied 2 years ago.
Try resetting the firmware on it. To do that, press and hold the power button for 20 seconds. Let me know if it still does not operate.