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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 39931
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Having discarded windows 10 due to loosing my e mail via hotmail andsecurity problems whic

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having discarded windows 10 due to loosing my e mail via hotmail andsecurity problems which norton advised would occur .......Windows 7 reinstalled but now getting message lasting 2/3secs periodically stating [ Recovering live Windows Database.]E mails now slow in coming through and unable to delete unwanted feeds .Only other thing is I installed a new canon pixma 490 printer after reinstallg windows7
Hi,I'm sorry about the issue. Are you using Windows Live Mail? Or do you use email at the hotmail.com (or outlook.com) website?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 2 years ago.
I think it is windows live mail but certainly all e-mails addressed as mike-a- [email protected] .co.uk I also receive news feeds via msn which I usually scan through quickly and delete but these are now piling up in deleted items and unable to delete.Itried to contact microsoft about problem giving this e mail address but they said this was a protected domain and I had to create a different one to access account prior to continuing. As you will no doubt surmise Not exactly an expert at this hope you can help thanks Mike
Customer: replied 2 years ago.
trying to send this now to you.
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 2 years ago.
ok lets have a go.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=619c2657-09e1-40cb-b067-0312f724bcf2, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Viet - Computer Tech and 3 other Computer Specialists are ready to help you
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=619c2657-09e1-40cb-b067-0312f724bcf2, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
1. Click on the website below in order to connect remotely with me:http://tinyurl.com/p3bnarm2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Do you still see my replies? Please reply at the box below. Thank you.
Sorry, somehow we got disconnected. Can shut down / restart the computer, then go to the website below:http://tinyurl.com/p3bnarm, then save / run the item called Elsinore.ScreenConnect.Client again. Please reply at the box below. Thank you.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.