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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 174
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My HP Photosmart B110 suddenly stopped responding to a scan

Customer Question

My HP Photosmart B110 suddenly stopped responding to a scan order. It still prints correctly. Attempts were made to download the software but without success. I cannot find the original CD if I had one.
Submitted: 2 years ago.
Category: Computer
Expert:  Quiksilver07070 replied 2 years ago.
Hello and thank you for choosing suddenly stopped responding sounds like a hardware fault. But looks can be deceiving. So, a process of elimination should be used here. What was the progression, or how did it lead up to just not responding? What program are you using to send a SCAN GET REQUEST to the printer?Have you recently done a windows update? Upgraded windows?